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GENERAL INFORMATION, TERMS & CONDITIONS

 

By making a deposit for your tour you accept all the following terms and conditions.

 

RESERVATIONS

Reservations will be held for 7 days pending receipt of required payment.

 

PAYMENTS

Deposits for tours are as follows:

1 DAY MOTORCOACH TOURS – FULL PAYMENT

2 – 3 DAY MOTORCOACH TOURS* – $50 PER PERSON

4 – 6 DAY MOTORCOACH TOURS – $100 PER PERSON

7 DAYS OR LONGER MOTORCOACH TOURS – $150 PER PERSON

DOMESTIC AIR TOURS – $200 PER PERSON

INTERNATIONAL AIR – $250 PER PERSON

Final payment for all 2 – 3 day motorcoach tours are due 30 days prior to departure. All motorcoach tours 4 days or more are due 45 days prior to departure. Balance for air tours are due 90 days prior to departure.

*Policy applies to Atlantic City 4 day programs as well.

Special deposit policies may apply to programs and are noted on each applicable tour’s page.

 

CANCELLATION CHARGES

Air Tours: Outside of 100 Days: no penalty

99 – 75 days: deposit is non-refundable

74 – 16 days: 75% of tour price is forfeited

15 to day of departure: no refund

Motorcoach Tours 4 Days or longer:

Outside of 45 days: no penalty

44 – 21 days: deposit is non-refundable

20 – 8 days: 50% of total price is forfeited

7 days to day of departure: no refund

Motorcoach Tours 2 and 3 Days:

Outside of 21 days: no penalty

20 – 8 days: 50% of total price is forfeited

7 days to day of departure: no refund

Day Trips:

Outside of 7 days: no penalty

6 – 3 days: 50% of total price is forfeited

2 days to day of departure: no refund

 

SPECIAL CANCELLATION POLICY APPLIES TO SOME PROGRAMS and is noted on each applicable tour’s page.

 

CANCELLATION PROTECTION: Cancellation Waiver Protection is available on most Conway multi-day motorcoach programs unless otherwise noted. The purchase of the Cancellation Waiver will protect you from any cancellation fee should you need to cancel your reservation(s) for any reason up until the day of departure. If Conway cancels or discontinues your trip for reasons of safety including the threat of terrorism, acts of God, etc., Conway reserves the right to issue a credit for a future Conway vacation in lieu of a money back refund. The protection policy must be accompanied with the deposit. The waiver is non-transferable and non-refundable. Conway must receive notification of your cancellation prior to the scheduled departure of the tour. If prior notice is not received, a refund will not be issued. The price for the optional protection is:

2 – 3 Day (and Atlantic City 4 Day) Motorcoach Tours - $8.00 per person/per day

4 Days or longer Motorcoach Tour - $15.00 per person/per day  

 

All Conway Air programs and selected Motorcoach Tours are covered by TravelSafe Travel Protection Plan to protect your investment, your belongings and most importantly, you! There are certain restrictions, exclusions and limitations that apply to all coverages and services. Plan benefits, limits, and provisions may vary by state jurisdiction. To review full plan details online, go to: https://www.travelsafe.com/group-travel-insurance/. You will receive a Policy (or Description of Coverage for residents of certain states) and Description of 24-Hour Emergency Assistance Services which describes the benefits and limitations in detail. The rates for this optional insurance coverage are listed on each applicable tour’s page. The insurance is non-transferrable and non-refundable.

The participant who purchases the cancellation insurance will be liable for single/ double/triple supplement charges that arise when a traveling companion cancels prior to departure, or leaves the tour permanently. If the participant has the cancellation insurance they will be able to submit a claim for reimbursement of the single/double/ triple supplement charge.

 

RATES ON ALL AIR PROGRAMS: Are subject to change (due to surcharges, etc.) prior to the time you make your full payment. Your price is not subject to increase after you make your full payment, except for charges resulting from increases in government– imposed taxes or fees.

 

DOCUMENTS: On all overnight tour departures, documents such as baggage tag, itinerary, boarding pass and airline ticket (when applicable) will be mailed 14 days prior to departure. On all coach overnight programs your boarding pass will list departure point selected and time of departure. Please check your documents carefully upon receipt.

 

PROOF OF CITIZENSHIP: A valid passport is required for all trips outside the USA. All passengers should check with the appropriate foreign consulate for entry and VALIDITY REQUIREMENTS. Passports and Visas are the responsibility to each client.  Any child under the age of 18 (traveling without a parent or legal guardian) must have written permission for the parents or legal guardian, and show proper documentation if needed. Contact the appropriate consulate for entry requirements.  Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in the country you are traveling to (including misdemeanors or Driving While Impaired (DWI), you may be inadmissible into that country.

 

CHILDREN POLICIES: Children prices are for children up to 14 years of age. All overnight programs require children of at least 5 years of age in order to travel and individuals under the age of 18 must be accompanied by an adult. Child rate applies based on rooming with two adults.

 

RIGHTS AND RESPONSIBILITIES: Should it be necessary to change itineraries, Conway Tours reserves the right to substitute travel arrangements of equal value. We are not responsible for any delays due to traffic, weather or mechanical difficulties. Conway Tours acts solely as an agent in arranging restaurant, hotel accommodations, attractions and other services. Conway does not assume any liability for injury, delay, damage, loss or accident due to any act, negligence or default of any person or company rendering services on any tour. Conway Tours also reserves the right to refuse to transport a person or persons under the influence of intoxicating liquor or drugs, or who is incapable of taking care of him or herself or whose conduct is such, or likely to be such, as to make him or her objectionable to other passengers.

 

PARKING: Departure points listed are for passengers boarding. Parking is not allowed at all points. Conway Tour does not own, operate or manage the pick up locations and cannot be liable for vehicles that are towed, stolen or damaged.

 

SMOKING: Conway has a no smoking policy on all tours.

 

SEATING: There is an ‘open seating policy’ on all driver-escorted Conway Tours. On day trips we request that you keep your original seat for the entire day. On all driver -escorted overnight programs, we request that you keep your original seat for the first day, and then there will be ‘open seating’ again each subsequent morning of the tour. On all escorted programs seat rotation will normally occur daily in a pattern established by the tour director.

 

ACCESSIBILITY: Conway Tours intends to comply with the American Disabilities Act. Please provide us with advance notification of special needs as all sites and attractions may not be accessible. All tours require some walking. Tours may involve considerable walking in variable weather, climbing stairs, and getting on and off transportation vehicles. Persons who have a disability or condition must be self-sufficient or travel with a companion who will provide all needed assistance and assume total responsibility for their well-being and participation in the events of the tour. Conway Tours cannot provide special individual assistance for tour members with special needs for walking, dining, or other routine activities.

 

ROUTING ON MOTORCOACH TOURS: The order of pick-ups is determined to be the most convenient possible when considering the destination. Vehicles other than motorcoaches may be used to transport participants to a centralized location to board motorcoaches for the trip. Generally the return route will be the reverse of the departure route.

 

BAGGAGE: On all overnight programs, each tour participant is entitled to one piece of luggage plus a carry-on bag. Air carrier luggage and carry-on restrictions apply and are the responsibility of the tour participant. We recommend you consult your air carrier. Conway will not be liable for loss, damage or theft of personal luggage. Some airlines may impose additional charges for checked baggage. This information will be given with final documents.

 

ARBITRATION: Tour participants agree than any dispute concerning, relating or referring to this contract, the brochure, or any other literature concerning my trip shall be resolved exclusively by binding arbitration according to the rules by the American Arbitration Association in Rhode Island. Substantive Rhode Island Law will govern such proceedings. All rates in this catalog are based on the date of printing of this catalog (September 2017) and are subject to change.

 

Photos in this catalog are courtesy of the following organizations and individuals:

1000 Islands International Tourism Council; Ashley Goodwin; Atlantic City CVA; Bayshore Inn – Waterton Park;

Biltmore Estates; Campobello Island New Brunswick; Carnaval de Quebec; Carolina Opry; Charlene Soucy;

Deadwood.com; Discover Saratoga; Dutchess Tourism, Inc; Friesians of Majesty; GCVB-Paul Witt; General Jackson; Glacier Adventure-Steve Dutchenshen Photography; Grand Ole Opry; Gray Line Iceland; Hersheypark®; Hildene, The Lincoln Family Home; Hotel Tadoussac; Island House Hotel; Janette Cole; Lewis Ginter Botanical Garden; Longwood Gardens; Myrtle Beach; ©NYC & Company-JoeBuglewicz; Ocean City CVB; ROOST-adirondacksusa; Peddlers Village; Portland Symphony Orchestra; Resorts Casino Hotel; Royal Nova Scotia International Tattoo; Sight & Sound Millennium Theatre; South Dakota Department of Tourism; St. Andrews by the Sea; Suzanne Buchanan; ©Tom Nycz; Trump Taj Mahal; Turismo dos Acores; Turning Stone Resort Casino; Waterloo Region Tourism; West Point Monument-Tommy Gilligan, USMA PAO; Woodstock Wassail Parade.

 

FEDERAL LAW:  Federal law forbids carriage of hazardous materials such as aerosols, fireworks, lithium batteries and flammable liquids aboard the aircraft in your checked or carry-on baggage.  A violation can result in 5 years imprisonment and penalties of $250,000 or more.  Detail on prohibited items may be found on the TSA’s “Prohibited Items” website,  www.tsa.gov/traveler-information/prohibited-items.

 

REQUESTS:  Room/seat requests, food allergies and all other particular accommodations should be noted upon booking.  Requests are not guaranteed, however Conway Tours will make every effort to honor them.

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