GENERAL INFORMATION, TERMS & CONDITIONS
By making a deposit for your tour you accept all the following terms and conditions.
Reservations will be held for 7 days pending receipt of required payment.
Deposits for tours are as follows:
1 DAY MOTORCOACH TOURS FULL PAYMENT
2 3 DAY MOTORCOACH TOURS* $50 PER PERSON
4 6 DAY MOTORCOACH TOURS $100 PER PERSON
7 DAYS OR LONGER MOTORCOACH TOURS $150 PER PERSON
DOMESTIC AIR TOURS $250 PER PERSON
INTERNATIONAL AIR $250 PER PERSON
Final payment for 2 3 day motorcoach tours are due 30 days prior to departure. All motorcoach tours 4 days or more are due 45 days prior to departure. Balance for air tours are due 90 days prior to departure.
*Policy applies to Atlantic City 4 day programs as well.
Special deposit/balance policies may apply to programs and are noted on each applicable tours page.
Outside of 100 Days: no penalty
99 75 days: deposit is non-refundable
74 16 days: 75% of tour price is forfeited
15 to day of departure: no refund
Motorcoach Tours 4 Days or longer:
Outside of 45 days: no penalty
44 21 days: deposit is non-refundable
20 8 days: 50% of total price is forfeited
7 days to day of departure: no refund
Motorcoach Tours 2 and 3 Days:
Outside of 21 days: no penalty
20 8 days: 50% of total price is forfeited
7 days to day of departure: no refund
Day Trips: Outside of 7 days: no penalty
6 3 days: 50% of total price is forfeited
2 days to day of departure: no refund
SPECIAL CANCELLATION POLICY APPLIES TO SOME PROGRAMS and is noted on each applicable tours page.
CANCELLATION PROTECTION: Cancellation Waiver Protection is available on most Conway multi-day motorcoach programs unless otherwise noted. The purchase of the Cancellation Waiver will protect you from any cancellation fee should you need to cancel your reservation(s) for any reason up until the day of departure. If Conway cancels or discontinues your trip for reasons of safety including the threat of terrorism, acts of God, etc., Conway reserves the right to issue a credit for a future Conway vacation in lieu of a money back refund. The protection policy must be accompanied with the deposit. The waiver is non-transferable and non-refundable. Conway must receive notification of your cancellation prior to the scheduled departure of the tour. If prior notice is not received, a refund will not be issued. The price for the optional protection is:
2-3 Day (and Atlantic City 4 Day) Motorcoach Tours - $8.00 per person/per day
4 Days or longer Motorcoach Tour - $15.00 per person/per day
Travel protection is available for all Conway Air programs and selected Motorcoach Tours. This can help protect your travel investment, your belongings and you. There are certain restrictions, exclusions and limitations, including an exclusion for pre-existing conditions, that apply to all coverages and services. Plan benefits, limits, and provisions may vary by state/ jurisdiction and not all coverage is available in all states/ jurisdictions. For more information about the plan, go online to: https://www.conwaytours.com/forms/Conway_Tours_GD15.pdf (this describes the benefits and limitations in detail and includes important disclosures). Upon purchase, you will receive a plan document, which includes a Travel Insurance Policy, underwritten by United States Fire Insurance Company, and a Description of 24-Hour Non- Insurance Emergency Assistance Services. The rates for this optional travel protection plan are listed on each applicable tours page. The travel protection plan is non-transferrable and non-refundable after the plans free look period.
All participants are liable for single/double/triple supplement charges that arise when a traveling companion cancels prior to departure, or leaves the tour permanently. If the participant has purchased the travel protection, they can submit a claim for reimbursement of the single/double/triple supplement charge if the traveling companion canceled for a reason covered by the plan.
RATES ON ALL AIR PROGRAMS: Are subject to change (due to surcharges, etc.) prior to the time you make your full payment. Your price is not subject to increase after you make your full payment, except for charges resulting from increases in governmentimposed taxes or fees.
DOCUMENTS: On all overnight tour departures, documents such as baggage tag, itinerary, boarding pass and airline ticket (when applicable) will be mailed 14 days prior to departure. On all coach overnight programs your boarding pass will list departure point selected and time of departure. Please check your documents carefully upon receipt.
PROOF OF CITIZENSHIP: A valid passport is required for all trips outside the USA. All passengers should check with the appropriate foreign consulate for entry and VALIDITY REQUIREMENTS. Passports and Visas are the responsibility to each client. Any child under the age of 18 (traveling without a parent or legal guardian) must have written permission for the parents or legal guardian, and show proper documentation if needed. Contact the appropriate consulate for entry requirements. Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in the country you are traveling to (including misdemeanors or Driving While Impaired (DWI), you may be inadmissible into that country.
REAL ID OR PASSPORT REQUIRED: Beginning October 1, 2020, any adult 18 years and older must have the new REAL ID or a Passport to travel via air within the United States. Please contact your local Department of Motor Vehicles (DMV) for more information regarding a REAL ID.
CHILDREN POLICIES: Children prices are for children up to 14 years of age. All overnight programs require children of at least 5 years of age in order to travel individuals under the age of 18 must be accompanied by an adult. Child rate applies based on rooming with two adults.
RIGHTS AND RESPONSIBILITIES: Should it be necessary to change itineraries, Conway Tours reserves the right to substitute travel arrangements of equal value. We are not responsible for any delays due to traffic, weather or mechanical difficulties. Conway Tours acts solely as an agent in arranging restaurant, hotel accommodations, attractions and other services. Conway does not assume any liability for injury, delay, damage, loss or accident due to any act, negligence or default of any person or company rendering services on any tour. Conway Tours also reserves the right to refuse to transport a person or persons under the influence of intoxicating liquor or drugs, or who is incapable of taking care of him or herself or whose conduct is such, or likely to be such, as to make him or her objectionable to other passengers.
PARKING: Departure points listed are for passengers boarding. Parking is not allowed at all points. Conway Tour does not own, operate or manage the pick up locations and cannot be liable for vehicles that are towed, stolen or damaged.
SMOKING: Conway has a no smoking policy on all tours.
SEATING: There is an open seating policy on all driver-escorted Conway Tours. On day trips we request that you keep your original seat for the entire day. On all driver -escorted overnight programs, we request that you keep your original seat for the first day, and then there will be open seating again each subsequent morning of the tour. On all escorted programs seat rotation will normally occur daily in a pattern established by the tour director.
ACCESSIBILITY: Conway Tours intends to comply with the American Disabilities Act. Please provide us with advance notification of special needs as all sites and attractions may not be accessible. All tours require some walking. Tours may involve considerable walking in variable weather, climbing stairs, and getting on and off transportation vehicles. Persons who have a disability or condition must be self-sufficient or travel with a companion who will provide all needed assistance and assume total responsibility for their well-being and participation in the events of the tour. Conway Tours cannot provide special individual assistance for tour members with special needs for walking, dining, or other routine activities.
ROUTING ON MOTORCOACH TOURS: The order of pick-ups is determined to be the most convenient possible when considering the destination. Vehicles other than motorcoaches may be used to transport participants to a centralized location to board motorcoaches for the trip. Generally the return route will be the reverse of the departure route.
BAGGAGE: On all overnight programs, each tour participant is entitled to one piece of luggage plus a carry-on bag. Air carrier luggage and carry-on restrictions apply and are the responsibility of the tour participant. We recommend you consult your air carrier. Conway will not be liable for loss, damage or theft of personal luggage. Some airlines may impose additional charges for checked baggage. This information will be given with final documents.
ARBITRATION: Tour participants agree than any dispute concerning, relating or referring to this contract, the brochure, or any other literature concerning my trip shall be resolved exclusively by binding arbitration according to the rules by the American Arbitration Association in Rhode Island. Substantive Rhode Island Law will govern such proceedings. All rates in this catalog are based on the date of printing of this catalog (September 2019) and are subject to change.
FEDERAL LAW: Federal law forbids carriage of hazardous materials such as aerosols, fireworks, lithium batteries and flammable liquids aboard the aircraft in your checked or carry-on baggage. A violation can result in 5 years imprisonment and penalties of $250,000 or more. Detail on prohibited items may be found on the TSAs Prohibited Items website, www.tsa.gov/traveler-information/prohibited-items.
REQUESTS: Room/seat requests, food allergies and all other particular accommodations should be noted upon booking. Requests are not guaranteed, however Conway Tours will make every effort to honor them.